i e-mailed them this week regarding the other when aunt called me from germany saying they had called from paris. and this is the reply i got regarding the delay in my shipping:
Please note that our offices are closed during the weekend and yesterday was a bank holiday.
In order to protect our customers from fraudulent transactions, we occasionally require verbal confirmation regarding an order.
Unfortunately, we were unable to reach you at the phone number you provided . To avoid further delays with your online purchase, please contact us directly at+ 44 (0)xxxxxxxxxx, Monday-Friday between the hours of 9AM-6PM, excluding holidays.
and so, i wrote to them saying that i will call them on friday, today. i can only call on friday because i will be home by then and i can use the italk card to call. calling from my handphone will be silly.
so i talked to them just now...and the reason why they had called was due to the inconsistencies in the order. crap! the purchase is made under my name, and my account but the name on the credit card is not mine and the name of the person receiving the order is also different from the credit card. get it or all muddled up? i don't blame you. i bet they in paris also had a headache.
so i had to explain and clarify matters and they wanted the card holder (my uncle) to write a letter of authorisation about the purchase. so i became my uncle also just now, and wrote that e-mail using another e-mail account of mine and sent it out.
so now, i can only keep my finers crossed.
the latest mail is this, received after i sent that authorisation mail.
Your message has been received by Customer Care.
We will send a response to you within 24 - 48 hours.
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