i ain't going to any pizza hut no more

why me? i think what i vouch above will be true. i will not go to pizza hut outlet anymore. 2 back to back visits have been horrible. and i have just finished filling the feedback form on their website. hmmh...i need to let the steam go. my previous visit was also a bad one, remember?

ok this is what i wrote....and wow...i can't believe that it is sooo long. one has to give all the details right.

congratulations pizza hut on opening another new outlet in tm. if i am not wrong, it was just opened last sunday.
my visit today is the first. it was for a takeaway.
as printed on the receipt, i placed my order at 1849 and it was completed at 1850. i ordered a chicken supreme and island supreme. the person serving me was the shift manager nxxxxxxx or the name on the till was nxxx.
i was told to wait 20 mins for my order.
hence i came back to the restaurant at 1811. i saw that those before me were still waiting outside so i knew my order wasn't ready yet.
when ppl in the queue before me earlier started taking their takeaway food, i knew soon it would be my turn.
however, when the lady in front of me had left with her order after 10 mins and i was still left there standing, i knew something was wrong.
hence i went in front of the counter. i was told to wait further without anyone checking my order.
when another miss l was called and it was not me, i decided to check her receipt. the time printed on the other person's receipt was 1900. that means, she had actually placed her order 10 mins after mine and at that moment she was already taking her food.
i confronted the shift manager about this and only then did she take my receipt to the kitchen to check.
she came back within seconds telling me that my chicken supreme pizza was burnt and i would only get my island supreme. would i like to wait or get my money back? the time was 1940 already then.
there was no apology and come on, my pizza was burnt?? that was the lamest excuse i have ever heard coming from pizza hut.
i decided to take my money back because i could not afford to wait any longer. i had been out for almost 1 hour just trying to get 2 pizzas!!!

saturday is definitely the busiest time for pizza hut in tm because of the night market. but making a customer wait for 1 hour and not getting what she ordered is a no-no.
i hope there would be a better system for handling your takeaway orders instead of us waiting for our names to be called. may i suggest using an electronic number system whereby the order being served at the moment is displayed on the board.

this outlet is really small and the customers waiting outside crowding the door and the counter makes it a mess. i have the photo to show if you want to see.
i am definitely disappointed. it is not my intention to pick up your mistakes but unfortunately, my two back to back visit to pizza hut has been bad. i am sure you can find another of my feedback done earlier this year in your database.

ok steam sudah hilang. the photo is still in wei's handphone. will post it tomorrow.
what do you think they will do this time???