pizza update....
i got the call....very fast eh. complaint sent in on saturday night, monday afternoon i got the call from the head office. actually it is expected kan from the previous experience?
so what the person on the line said? of course first came the apology...but he did not seem very apologetic. a bit overzealous about how they din expect the business to be so fast in the new outlet in tm. my reply when he said that was, "didn't you all do an area survey first before you start an outlet?" duh....
he also said that the outlet was too small for the crowd...yeah...on the other hand, i have heard complaints of ppl waiting for 30 minutes before they were served by the waiter on friday night. so if the restaurant is big, can they keep up as well???
so in the end is there any compensation for me...not that i care ah.
he offered me rm5 complimentary voucher! you read that right- freaking RM5!!! how generous of them. puke. and i have to go back to the outlet to collect it from the manager and mention my name. i dun feel like going just for that. what can i get with 5 miserly ringgit??
anyone wants to go on my behalf?? that coupon will be yours. just tell me first before you go and i can teach you how to do it.
7 comments:
ya lorr...they should give u a free pizza and a drink..I thought i saw that in their adverts? IF they are late the bill will be on them..
oh dear, that's not good.
We bought a mattress once online, from Marks and Spencer, and the actual delivery date was around two weeks later than the promised one. Anyway, it was quite a hassle chasing them up for the mattress and we had to make a few phone calls before we got our mattress. But in the meantime, they 'lent' us a spare mattress while we waited for our new one to arrive (i know, very bizzare). So the manager in charged promised a compensation after the mattress was delivered to make up for it.
So we wrote a letter to the head office about a month after the incident, quoting all the phonecalls we made and the people we spoke to, and as compensation, we received a 75-pound gift voucher from them as an apology for any inconvenience caused. That's what you call great customer service.
They baked the pizza for 15 mins. So harsh! Service industry.
I used to complain crazily n people think I am crazy. Now I write compliment letters for gifts!
OMG! blardy Pizza H! anyways, I hvnt been to any of itz outlet for over a year now...had a very bad experience wth d 'service' too :-/
Peng, that's never gonna happen in Msia. Balloons I bought for Ryan's bday broke as soon as we blew them. What did the shop say? "Balloons are very sensitive one you know". #^(!#! %(# Like we don't know what balloons are or are not!
Post a Comment